Cancellation & Refund Policy – PartyCraze

Last Updated: 5 September 2026

At PartyCraze, we understand that event plans can change. Our cancellation and refund terms are designed to keep the process clear and fair.

1. Cancellation by Customer

Customers may request cancellation by contacting PartyCraze through WhatsApp, phone or email.

Cancellation will be considered effective only after confirmation from PartyCraze.

2. Advance Payment

Advance payments are generally non-refundable, as PartyCraze may reserve the event date, staff, materials, transportation and other resources specifically for the booking.

3. Cancellation Close to Event Date

If a customer cancels shortly before the scheduled event, additional costs may already have been incurred. Any refund, if applicable, will be determined based on the circumstances and costs already incurred.

4. Date Changes

A customer may request a change of event date. Date changes are subject to:

• Availability of the new date
• Availability of required decoration items
• Staff availability
• Any additional costs resulting from the change

A date change is not guaranteed until confirmed by PartyCraze.

5. Cancellation by PartyCraze

If PartyCraze is unable to provide the confirmed service due to reasons within its reasonable control, the customer will be informed and an appropriate refund or alternative arrangement may be offered.

For circumstances beyond PartyCraze's reasonable control, the resolution will depend on the circumstances and costs already incurred.

6. Refund Processing

Where a refund is approved, it will generally be processed through the applicable payment method or another mutually agreed method.

Processing time may depend on the payment provider or bank.

7. Contact

For cancellation or refund requests:

Phone / WhatsApp: 9234911811
Email: partycraze.info@gmail.com