Privacy Policy – PartyCraze

PartyCraze (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you contact us, book our services, visit our website, or interact with us through WhatsApp, phone, social media or other communication channels.

1. Information We Collect

We may collect the following information when you enquire about or book our services:

• Customer name
• Mobile/WhatsApp number
• Event date and time
• Event location/address
• Type of event
• Decoration or service requirements
• Booking and payment-related information
• Photos, videos or other content shared with us for decoration planning
• Any other information voluntarily provided by you

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and booking requests
• Confirm and manage your bookings
• Provide decoration and event-related services
• Contact you regarding your event
• Send booking confirmations, reminders and service updates
• Process payments and maintain business records
• Improve our services and customer experience
• Handle customer support and complaints
• Comply with applicable legal requirements

3. WhatsApp & Communication

If you contact PartyCraze through WhatsApp, your communication may also be subject to WhatsApp’s own privacy practices and terms.

We may use the information you provide through WhatsApp to respond to your enquiry, discuss decoration requirements and manage your booking.

4. Photos & Videos

If you voluntarily provide photos or videos for decoration planning, we will use them for the purpose for which they were provided.

We will not publicly use identifiable customer/event photographs for promotional purposes without appropriate permission.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, staff, decorators, delivery personnel or other partners when required to fulfil your booking or provide our services.

We may also disclose information when required by applicable law or a lawful government request.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no electronic communication or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain customer information only for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, complying with legal obligations, or other legitimate business purposes.

8. Your Rights

Depending on applicable law, you may request to:

• Know what personal information we hold about you
• Correct inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where applicable
• Ask questions about how your information is being used

To make a privacy-related request, please contact PartyCraze using our official contact details.

9. Third-Party Services

Our website or communication channels may contain links or integrations with third-party services, such as WhatsApp, Instagram, payment services or other platforms.

PartyCraze is not responsible for the privacy practices of third-party platforms. We recommend reviewing their respective privacy policies.

10. Children’s Privacy

Our services are intended to be booked by adults or individuals legally permitted to enter into such transactions. We do not knowingly collect personal information from children for independent commercial purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.

Any updated version will be published on our website with a revised “Last Updated” date.

12. Contact Us

For questions, requests or concerns regarding this Privacy Policy, please contact:

PartyCraze
Shop No. 2, Kamal Market, Pipra Road, Ram Krishna Nagar, Patna – 800030, Bihar, India

Phone / WhatsApp: 9234911811

Instagram: partiescraze

Email: partiescraze@gmail.com

By using our services or contacting PartyCraze, you acknowledge that you have read and understood this Privacy Policy.