Payment Policy – PartyCraze

Last Updated: 5 September 2026

PartyCraze provides customized birthday, baby celebration, balloon and event decoration services. This Payment Policy explains the terms applicable to payments made for our services.

1. Booking Advance

A booking may require an advance payment to reserve the selected date, decoration package, staff and required materials.

The booking will be treated as confirmed only after the required advance has been successfully received and confirmed by PartyCraze.

2. Balance Payment

Any remaining balance must be paid according to the payment schedule communicated at the time of booking.

Unless otherwise agreed, the complete balance should be cleared before or at the time of service completion.

3. Accepted Payment Methods

PartyCraze may accept payments through available payment methods such as:

• UPI
• Bank transfer
• Online payment gateway
• Cash, where applicable
• Other payment methods specifically approved by PartyCraze

Payment options may vary depending on availability.

4. Payment Confirmation

Customers should retain their payment receipt, transaction ID or screenshot until the booking has been confirmed.

A payment made through a third-party payment gateway may take some time to reflect in our system.

5. Failed or Pending Payments

If a payment is failed, reversed, cancelled or remains pending, the booking may not be considered confirmed until the payment is successfully received and verified.

Customers should contact PartyCraze if money has been deducted but the booking/payment status has not been confirmed.

6. Additional Charges

Additional charges may apply for:

• Extra decoration items
• Package upgrades
• Last-minute changes
• Additional setup requirements
• Additional transportation
• Additional labour or waiting time
• Special venue requirements

Any applicable additional amount will be communicated to the customer before the additional service is provided, wherever reasonably possible.

7. Cancellation & Refunds

Payments and advance amounts are subject to PartyCraze's Cancellation & Refund Policy.

A payment is not automatically refundable simply because a customer changes their mind or cancels a customized service.

Where a refund is approved, it will be processed through the applicable payment method or another mutually agreed method.

8. Date Changes

Requests to change the event date are subject to availability.

Any additional cost resulting from a date change must be paid by the customer before the revised booking is confirmed.

9. Payment Disputes

If you believe that a payment has been charged incorrectly, please contact PartyCraze with the relevant transaction details.

We will review the matter and respond as soon as reasonably possible.

10. Fraudulent or Unauthorized Transactions

PartyCraze reserves the right to cancel or hold a booking if a payment appears suspicious, unauthorized or fraudulent.

Customers should immediately inform us if they believe their payment information has been misused.

11. Taxes & Charges

Any applicable taxes, payment gateway charges or other applicable fees will be communicated to the customer as required.

12. Contact Us

For payment-related questions or assistance:

PartyCraze
Shop No. 2, Kamal Market
Pipra Road, Ram Krishna Nagar
Patna – 800030, Bihar, India

Phone / WhatsApp: 9234911811
Email: partycraze.info@gmail.com
Instagram: partiescraze